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Last updated: June 2026
Most parts can be returned within 7 days of delivery if they are unused, in original packaging, and accompanied by proof of purchase. Electrical parts and special-order items may be non-returnable — this is noted on the listing.
If you received a wrong, damaged, or defective part, contact the seller within 48 hours of delivery via the WhatsApp or call button on the order. The seller arranges a replacement or refund at no cost to you.
Open My Orders, select the order, and message the seller. Returns are handled directly between you and the seller; Qita3 support can step in if you don’t reach a resolution.
At launch all orders are cash on delivery, so refunds are arranged and paid directly by the seller once they confirm the returned item — normally in cash or by the method you agreed. When card payment (via Tap Payments) becomes available, card refunds will be returned to your original payment method.