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Last updated: September 2026
You can cancel an order free of charge while its status is "Pending" — before the seller confirms it — using the Cancel button on your order page. After the seller confirms, contact support@qita3.qa with your order number and we'll help arrange the cancellation with the seller. And under Qatari consumer law, if your order is not delivered within 30 days you are entitled to cancel it and receive a full refund.
You can cancel a service booking from My Bookings while it is still requested or confirmed, and before the appointment time. Once the appointment time has passed, or if the booking has moved further along, email support@qita3.qa and we'll help.
Most parts can be returned within 7 days of delivery if they are unused, in original packaging, and accompanied by proof of purchase. Electrical parts and special-order items may be non-returnable — this is noted on the listing.
If you received a wrong, damaged, or defective part, email support@qita3.qa within 48 hours of delivery with your order number and photos of the item. We coordinate a replacement or refund with the seller at no cost to you.
Warranties are set per item by the seller and shown on the part page before you buy. To make a warranty claim, email support@qita3.qa with your order number; the seller honors the stated warranty — both its duration and what it covers, exactly as displayed on the listing.
Email support@qita3.qa with your order number and the reason for the return. We coordinate the return with the seller and keep you updated until it is resolved.
At launch all orders are cash on delivery, so refunds are arranged and paid directly by the seller once they confirm the returned item — normally in cash or by the method you agreed. When card payment (via Tap Payments) becomes available, card refunds will be returned to your original payment method.